Assertiveness and Communication Skills

DURATION: ONE DAY

CERTIFICATION: Certificate of attendance available on request

DATE: Click to see our open course schedule for next available date

ABOUT THIS COURSE:

This one-day course is designed to show how assertiveness helps to get things done and is ideal for employees in all organisations on a management, sales and front line level.

COURSE CONTENT:

• What is assertiveness?
• Understand verbal and non-verbal behaviour.
• Understand the benefit of being assertive.
• Learn the tools and techniques to communicate with assertiveness.
• Facilitate others to be assertive.
• How to recognise and deal with different types of interpersonal behaviour – Aggressive, Assertive, and Passive.
• How to change your thinking for improved attitude and interaction.
• Develop assertiveness techniques for building self-esteem and self-worth.
• Become more capable of acting on your own best judgment, without feeling excessively guilty or regretful if others disapprove

BOOKING ENQUIRY: