Cash Collection and Credit Control

DURATION: 1 Day

CERTIFICATION: Certificate of attendance available on request

DATE: Click to see our open course schedule for next available date

ABOUT THIS COURSE:

This one-day course is for anyone who collects accounts. It examines the special skills required to adopt a credit control policy that achieves results without damaging relationships.

Learn how to review modern cash collection techniques and generate ideas for improving cash collection systems. This course highlights the need for good personal organisation and follow-up procedures and shows how this is achieved. It will ensure that you are not financing your customer’s business at the expense of your own.

COURSE CONTENT:

• How to put together a successful debt collection programme.
• The importance of planning & preparation before contacting the customer.
• Building positive attitudes and confidence necessary for success.
• Developing the necessary skills of persuasion.
• Methods for over-coming excuses for non-payment.
• The importance of keeping records.
• How to conduct follow-up calls for non-responders.
• How to negotiate payment terms.

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