Customer Care/Customer Service

CERTIFICATION: Certificate of attendance available on request

DATE: Click to see our open course schedule for next available date

ABOUT THIS COURSE:

This one-day course is aimed Sales Support, Administration & Customer Care staff who interact by phone or in person with new or existing customers on a regular basis.

During the course we will cover the main disciplines of professional customer care.

The style of all our pcourses is interactive and challenging, we try to present all topics in a realistic and practical style, this in turn motivates the delegate to turn the course material into practical reality back on the job.

COURSE CONTENT:

• Understanding the benefits to an organization of quality customer care.
• Being able to handle a sales enquiry professionally.
• Learn how to deal with difficult or irate customers professionally.
• The importance of creating a good first impression over the phone.
• Communicate effectively by listening and questioning correctly.
• Keeping the customers informed and minimising future complaints.
• Phrases and habits to avoid that result in poor customer relations.
• How to present yourself as a positive and helpful individual.
• How to interact professionally with other departments in your organisation.

BOOKING ENQUIRY: