Conflict Resolution - Dealing with Difficult People

DURATION: 1 Day

CERTIFICATION: Certificate of attendance iavailable on request

DATE: Click to see our open course schedule for next available date

ABOUT THIS COURSE:

People management skills are critically important in all aspects of business, and for anyone wishing to make progress up the corporate ladder, they are skills which must be learned and perfected. In this age of fast working, difficult people cause delays and extra effort that you simply cannot afford. As a business owner, manager, supervisor or team leader, you need to know how to deal with many difficult people.

As with all management skills, there are proven techniques for dealing with difficult people.

At the end of this course delegates should be able to:

• Deal with and motivate difficult people
• Recognise the impact of perception
• Influence people successfully
• Work with difficult people & achieve positive results for them
• Develop assertive behaviour

• The challenge of managing people
  
• Understanding conflict
• Conflict handling skills: Influence
• Handling difficult people
• How to give feedback
  
• How to communicate your message
  

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