Telesales for Results

DURATION: 1 Day or 2 Day

CERTIFICATION: Certificate of Attendance available on request

DATE: Click to see our open course schedule for next available date

ABOUT THIS COURSE:

The telephone is one of the most effective business tools available to us, and is frequently the first point of contact between you and your potential customers. This one-day telesales training course is designed to show the participants how to utilise the true potential of the telephone by maximising each contact in order to achieve tangible and measurable results. It is aimed at Telesales staff that interacts by phone or in person with new or existing customers on a regular basis

COURSE CONTENT:

• The importance of planning & preparation before you begin to sell.
• Understanding the difference between proactive and reactive selling styles.
• The limitations and strengths of the telephone in a selling situation.
• Preparing effective questions you will need to ask a potential prospect.
• Being able to clearly explain the benefits of your product or service.
• Learn how to handle customer objections and stalls professionally.
• Be able to bring every sales call to an effective conclusion or close.

BOOKING ENQUIRY: